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TICKETEK PTY LTD

Thank you for your application to become a registered member of Wests Tigers Rugby League Football Pty Ltd (herein referred to as “Wests Tigers”).

All Wests Tigers memberships are subject to the following terms and conditions, which incorporate by reference our privacy policy and our Member Code of Conduct.

By purchasing, renewing or using the benefit of your Wests Tigers membership (including accepting the automatic renewal of your membership in accordance with these Terms & Conditions), you are agreeing to these Terms & Conditions. Please read them carefully.

1.1 In these Terms and Conditions, headings are included for convenience only and do not affect the interpretation of this agreement. Unless the context requires otherwise:

(a) words in the singular include the plural and words in the plural include the singular;

(b) words referring to a particular gender include all other genders;

(c) where a word or phrase is defined, its other grammatical forms have a corresponding meaning;

(d) a reference to any document or law includes that document or law as amended, novated, supplemented, varied or replaced from time to time; and

(e) the use of the word “including” does not limit the meaning of the words or matters that follow it, or otherwise restrict the scope of the relevant provision, unless expressly stated otherwise.

(a) in writing, including electronically or online;

(b) by telephone through the Wests Tigers Membership Team;

(c) through the membership renewal process set out in these Terms and Conditions; or

(d) by any other method approved by Wests Tigers in its absolute discretion, which may be amended or varied from time to time.

2.2 Subject to these Terms and Conditions, Wests Tigers reserves the right, in its absolute discretion, to reject or decline any membership application, including where any Membership Fees or other amounts remain outstanding. Wests Tigers is not required to provide a reason for any such decision.

2.3 A Wests Tigers Membership Fee comprises a membership fee component and a benefits component. Wests Tigers may amend or update these components at its discretion from time to time. Details of current Membership Fees and available benefits are published on the Wests Tigers Membership website.

2.4. Where a valid email address has been provided, Wests Tigers will confirm the purchase of Membership and issue electronic payment confirmation by email within five (5) Business Days of purchase, or as soon as reasonably practicable thereafter.

2.5 Where a Membership Package includes an option to select a Membership Pack or a Member Store voucher or coupon, the following applies:

(a) Membership Packs will be available for distribution from late 2026; and

(b) Member Store credit will be distributed from late 2026. Members should refer to the mBer+ Membership Store for further information.

2.6 All Membership Packages are subject to availability. Certain Membership Packages may have limited allocations. If a Membership category becomes oversubscribed, Wests Tigers may establish a waitlist, which will generally operate on a first-come, first-served basis.

3. Membership Cards (Physical and Digital)

3.1. Match-access Members will receive access to a Digital membership card. Members must download the Digital Card to access their match. This card will be sent to them as an Email with a PDF and digital download (Apple or Google Wallet).

3.2. Physical barcoded membership cards must be ordered in the online Membership store and will not be sent automatically.

3.3. Physical non barcoded membership cards must be ordered in the online Membership Store and will not be sent automatically.

4.1. A Member's reserved seat is only available to the Member for use at the Games specified in their Membership Package and cannot be accessed at any other time or at any other event.

4.2. Reserved seat full season members are allocated a seat at Campbelltown Stadium and CommBank Stadium for all home matches during the relevant NRL Season.

4.3. On renewal of your Membership, Members who wish to retain their current reserved seat must follow the process set out by Wests Tigers and ensure that their Membership is renewed by the date advertised by Wests Tigers at the reserved seat deadline, which will be communicated by the Club.

5.1. Members with Redeem Reserved Seat access are required to redeem their reserved seat for the number of nominated matches included in their membership. Redemption of their ticket is via Ticketek using their 16-digit barcode. The reserved seat may be different for each subsequent match (where relevant).

5.2. Access to matches for Members with Redeem Reserved Seat access is not guaranteed and is subject to availability and capacity. To avoid disappointment, we strongly encourage Members to redeem their tickets at their earliest convenience.

5.3. No fees will be charged when a Member redeems a reserved seat.

6.1. Full season reserved seat Members who are unable to attend a match, may return their reserved seat for sale to the general public.

6.2. If the seat is sold, the member will receive a credit towards their 2027 membership. This credit is valid for the following season only. The credit amount is based on the ticket category of the membership and the location of the seat.

6.3. Once a member has returned their seat for a match, their Barcode will be blocked and their Membership will not permit access to the venue and the member waives all access to the seat for the relevant match. Seats can only be returned within the communicated timeframe. 

6.4. The 2027 Seat Return Credit Amounts are set out on the Wests Tigers Membership Website

6.5. Should venue capacity be required to be below 100% due to government health and safety restrictions, Seat Return and credit will not be available.

6.6 Where a member has upgraded their reserved seat to another seating area; the Club have permission to return their reserved seat for the specified match, and seat return credit will not be applied.

7.1. The following General Admission conditions apply to the General Admission areas at the Campbelltown Stadium and Commbank Stadium.

7.2. The General Admission area at Campbelltown Stadium is located behind the Goals at the Northern and Southern ends of the ground. The General Admission area at Commbank Stadium is in Bays 220-229 of the Northern Grandstand and Bays 201-209 of the Southern Grandstand. 

7.3. Within Campbelltown Stadium, the Southern General Admission section (including the grassed hill) is classified as a standing-only zone. While fixed seating at the perimeter of this section may be accessed by patrons, seating availability is not guaranteed. Patrons seeking a seated experience on the grassed hill are instructed to redeem admission for the Northern General Admission section.

7.4. Access to matches is not guaranteed. Access is subject to availability and capacity and is on a first come, first served basis.

7.5. General Admission Members may upgrade to a reserved seat outside of General Admission via Ticketek, subject to availability. Members will be required to pay additional fees and charges when upgrading to a reserved seat including ticket agencies booking fees. An upgrade to a reserved seat will use one match entitlement from your membership. The Club recommends General Admission Members arrive early or reserve a seat in advance to guarantee entry, particularly at high demand matches.

7.6 General Admission Members may be required to upgrade to a reserved seat at additional cost to attend selected matches at the Club’s discretion where the Club deems a match to be an “Capacity Demand Match”. The Club reserves the right to charge General Admission Members additional fees for match access into General Admission for matches deemed or declared as an “Capacity Demand Match”.

8.1. Interstate members have access to redeem a ticket at a Wests Tigers away match played in their home state if fixtured in the following states; QLD, VIC, WA, ACT. Access to redeem is not guaranteed and is subject to capacity and availability. If tickets are limited, a ballot may be conducted. Tickets will be redeemed through the Wests Tigers.

8.2. Interstate members will receive notification of availability to redeem away game tickets no later than 14 days prior to the home fixture (unless membership is purchased within this period). Failure to redeem a ticket will result in this benefit being forfeited. Tickets are only available for the 2027 season and cannot be transferred or forwarded on.

8.3. Tickets to Magic Round cannot be redeemed as part of an Interstate Membership. 

9.1. Non-access membership does not include access to Wests Tigers matches.

9.2. If available, tickets to Wests Tigers home games at Campbelltown Stadium and CommBank Stadium can be purchased by non-access members using the member number of non-access memberships via Ticketek with a 10% discount for reserved seating.

Members must sign up at kayosports.com.au using the unique code provided by the Club, or add their unique voucher code to their existing Kayo My Account. Members must sign up by 31 August 2027.

If a Member upgrades to Kayo Premium, they will be charged $16 per month for the remainder of their offer period. The offer excludes sign-ups or payments made via third parties. One redemption is permitted per person.

After the 12-month Kayo offer ends, the subscription will automatically renew at the regular Kayo pricing, currently $29.99 per month for Kayo Standard. If a Member cancels their subscription during the 12-month offer period, they will lose the remainder of the offer and will not be able to restart the offer.

The offer is not available in conjunction with any other Kayo offers. Kayo is not available for use in Very Remote regions of Australia.

The offer excludes sign-ups or payments made via third parties. One redemption is permitted per person.

After the 12-month Kayo offer ends, the subscription will automatically renew at the regular Kayo pricing, currently $45.99 per month for Kayo Premium. If a Member cancels their subscription during the 12-month offer period, they will lose the remainder of the offer and will not be able to restart the offer.

11. Membership Package Price Classifications

11.1. Adult: Each Adult will pay full price for Membership Packages unless they meet the criteria for Concession Pricing.

11.2. Junior: To be eligible for a Wests Tigers Junior Membership, the applicant must be under the age of 15 as at January 1, 2027.

11.3. Child: Juniors under 5 years of age as at January 1, 2027 are allowed to attend matches without a Club membership, however, they must not occupy a seat at that match (subject to capacity and venue/NRL conditions of entry).

11.4. Family: Family Membership pricing is available under some Membership Packages and this includes 2 adults and 2 juniors for reserved seat products or 2 adults and up to 4 juniors for unreserved products unless otherwise specified.

12.1. A Member who meets any of the following criteria is eligible for concession pricing under any Membership Package which offers Concession Pricing in the relevant year of membership:

12.2. Any Member eligible for a Wests Tigers Concession Membership may be required to provide a copy of their concession at the time of purchase. Members in this membership category may also be required to present proof of their concession upon entry to the venue on match day(s).

12.3. Concession Pricing will be available to Wests Tigers members holding the following pension/concession cards for the duration of the relevant NRL Premiership season:

12.4. Dependents listed on the pension card are not eligible for a concession membership unless they hold their own pension/concession card.

For Part Time Students, Job Seeker (JS/JSP) and Health Care Card (HC) are not eligible for Concession Pricing.

12.5. Student refers to people studying full-time who are over the age of 18 as at January 1, 2027. When applying for or renewing a student concession membership, you may be required to supply proof of your full-time study by submitting a copy of your 2027 student card or a photocopy of a stamped, receipted 2027 enrolment form from your education institution.

12.6. Concession Card Holders who renew their Wests Tigers concession membership at the adult fee will be required to lodge their concession request by close of business on January 31, 2027 to obtain the appropriate refund. Refund requests and proof of concession received after this time will not be accepted.

Wests Tigers 

In this privacy policy "we", "us", "our" and "Wests Tigers" means Wests Tigers, its associates, related entities and subsidiaries. Please read this Privacy Policy carefully as it describes how we collect, use and handle your Personal Information.

Wests Tigers recognizes the importance of your privacy and your right to control your Personal Information and is committed to complying with applicable privacy laws. We will only request Personal Information that is reasonably necessary for us to perform our functions and activities as a Rugby League club. Please be aware, you are under no obligation to provide us with your Personal Information, but if you choose not to provide your Personal Information, you may not be able to take advantage of one or more of the features we offer. On request and wherever it is lawful and practicable, we will offer you the opportunity of not identifying yourself, or of using a pseudonym, when entering transactions, or otherwise dealing with, Wests Tigers.

2. HOW WE SHARE YOUR INFORMATION AS PART OF THE RUGBY LEAGUE EXCHANGE

Wests Tigers is always seeking to better understand our player and fan preferences including by analysing your Personal Information to understand trends and interests. Wests Tigers has, in conjunction with the National Rugby League, other clubs, Queensland Rugby League, New South Wales Rugby League, Country Rugby League of NSW and selected third parties, established a data storage architecture and data sharing platform for processing Personal Information with this aim (Rugby League Exchange).

The NRL will be responsible for the maintenance and administration of the Rugby League Exchange. Wests Tigers will share your Personal Information with the NRL as part of the Rugby League Exchange in order to facilitate analysis of fan behaviour and preferences to improve fan support, fan offerings, provide more targeted content and products and any other purposes described in the NRL's Privacy Policy. We encourage you to read the NRL's Privacy Policy to understand how your Personal Information will be handled in relation to the Rugby League Exchange. The NRL's Privacy Policy is located at https://www.nrl.com/privacy-policy

3. WHAT TYPES OF PERSONAL INFORMATION MAY WE COLLECT?

The types of Personal Information Wests Tigers may collect depends on the purposes for which such information is collected but may include (without limitation):

(a) your name, gender, date of birth, occupation, residential address, email address, telephone number and other contact details;

(b) memberships, subscriptions and attendance history at Wests Tigers matches (whether you have used your membership to purchase tickets, or as a casual ticket purchaser); and

(c) purchasing preferences and financial details which we collect when you buy tickets, purchase merchandise and/or as part of competitions and promotions.

Wests Tigers will generally not collect Sensitive Information from you. However, where Wests Tigers seeks to collect Sensitive Information from you, it will do so in accordance with applicable privacy laws, for instance by obtaining your consent for such a collection.

In addition to Personal Information, we use cookies, web beacons and other technologies on our network to collect information about your usage (for instance, third party websites you visit to better understand your preferences and what types of products and services you may be interested in).

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

Where it is reasonable and practicable to do so, Wests Tigers will collect Personal Information directly from you (without limitation):

(a) when you order merchandise through our online store located at RoarStore.com.au;

(b) Wests Tigers competitions and surveys run through digital channels and traditional methods

In addition to collecting Personal Information directly from you, we may also collect Personal Information from:

(a) the NRL, QRL, NSWRL and selected third parties (for instance, Ticketek and Ticketmaster);

5. WHY DO WE COLLECT, USE, HOLD AND DISCLOSE YOUR PERSONAL INFORMATION?

Wests Tigers collects, uses, discloses or holds Personal Information that is reasonably necessary for Wests Tigers to perform one or more functions or activities as a club including (without limitation):

(a) organisation, conduct and promotion of matches involving Wests Tigers (for instance, providing you information about upcoming ticket offers and deals for the next home matches);

(b) promotion and sale of Wests Tigers merchandise;

(c) direct marketing of Wests Tigers products or services; and

(d) promoting Wests Tigers Corporate Partner offers.

We use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, or as otherwise required in accordance with applicable privacy laws (for instance, we may be required to disclose your Personal Information to a law enforcement agency).

6. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?

Wests Tigers may provide your Personal Information to third parties as part of our functions and activities including (without limitation):

(a) Delivery, courier and postal organisations: we may disclose your Personal Information to delivery, courier and postal organizations in order to deliver merchandise you order;

(b) National Rugby League, other clubs, Queensland Rugby League, New South Wales Rugby League, Country Rugby League of NSW and selected third parties (for instance, Ticketek and Ticketmaster): we may disclose your Personal Information as part of the Rugby League Exchange. The NRL and selected third parties may send you information about products and services the NRL believes will be of interest to you. If you do not wish to receive information from the NRL or selected third parties, please opt out from such promotional and marketing information as part of the relevant organisation's preference centre or contact the NRL's Privacy Officer in accordance with the NRL Privacy Policy located at https://www.nrl.com/privacy-policy;

(c) Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it; and

(d) In the future Wests Tigers may engage email marketing providers, market research companies, promotions management and other data analytics companies to perform direct marketing on our behalf. You will always have the right to opt out of receiving promotional materials from Wests Tigers.

7. DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS

Wests Tigers do not intend to disclose any personal information to overseas recipients.

8. HOW IS YOUR PERSONAL INFORMATION SECURED?

We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps, with the assistance of the NRL, to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. This includes engaging reputable third party service providers and ensuring that we engage (where possible and practical to do so) in best practice security systems and procedures.

9. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You can access or correct your Personal Information through:

(b) contacting our Privacy Officer at the 'Inquiries Procedure' set out below.

Please ensure that any written request for access or correction addressed to our Privacy Officer provides adequate detail that identifies what Personal Information you want access to or corrected. Where your request will incur costs, we may charge you a fee to cover those costs (for instance, reasonable staff costs in searching for, locating and retrieving the requested Personal Information). We will inform you of any such charges prior to your request being actioned.

In certain circumstances, we may refuse to provide you access to your Personal Information. Where we refuse you access, we will provide you with a written explanation as to the reasons for the rejection (for instance, we may refuse to disclose Personal Information to you where such access would have an unreasonable impact on the privacy of other individuals).

All complaints and inquiries concerning your Personal Information, including in respect of alleged breaches of this Privacy Policy or the Privacy Act, should be directed to the Wests Tigers Privacy Officer:

At all times, privacy inquiries and complaints will be treated seriously, dealt with promptly and confidentially.

This Privacy Policy was last updated in May 2018. We may update this Privacy Policy from time to time. We will post the updated version of the Privacy Policy on our website but may not personally notify you. Please check periodically to see if our Privacy Policy has been updated. Capitalised terms in this Collection Statement have the meaning given to such terms in the Wests Tigers Privacy Policy or the Privacy Act.

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